FAQ | How to get set up to view live stream and on-demand videos

Steps 1 | On initial arrival on the Jourdan Pilates website, click on the Log In icon.

Step 2 | Sign in using either your Email Address or your Facebook or Google accounts.

Step 3 - 1 | Go either to the Pricing page to purchase the Jourdan Pilates Membership to view the live stream and on-demand videos.

Step 3 -2 | Alternatively, you can go directly to the "Live and On-Demand Videos" page. There you can click on the "Subscribe" button in the top right-hand corner of the viewing window, which will open up after you have clicked on any of the loaded videos, or the live-streamed video.

Note | If you are a site-member but have not purchased a subscription (referred to as Jourdan Pilates Membership), then you will only see a 20-second segment of the video.

Step 4 | Purchase the Jourdan Pilates Membership via the checkout window.

Note | If you have purchased a subscription and you are only seeing the 20-second segment, then please follow one of the following steps:

1. Clear your browser's cache and cookies. For instructions on how to clear the cache on your mobile device, please choose from the list below: 

a. iPhone, iPad, or iPod touch

b. Android

2. Open an Incognito Browser window. Opening an "incognito" browser window (Chrome) or a "private browsing" window (Safari) and go to www.jourdanpilates.com. This browser window will not be affected by the cache and cookies from your normal browser windows. Go to Step 5.

Step 5 | On logging into the Jourdan Pilates website, navigate to the "Live and On-Demand Videos" page. You should now find that the "Subscribe" button in the top right-hand corner of the viewing window has disappeared.

Step 6 | Click on any of the loaded videos, or the live-streamed videos, which should now be the full-length videos.

Video Demo | Please view the video below, which demonstrates the steps above: