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FAQ | How to get set up to view live stream and on-demand videos

Updated: May 17, 2020


Steps 1 | On initial arrival on the Jourdan Pilates website, click on the Log In icon.


Step 2 | Sign in using either your Email Address or your Facebook or Google accounts.


Step 3 - 1 | Go either to the Pricing page to purchase the Jourdan Pilates Membership to view the live stream and on-demand videos.


Step 3 -2 | Alternatively, you can go directly to the "Live and On-Demand Videos" page. There you can click on the "Subscribe" button in the top right-hand corner of the viewing window, which will open up after you have clicked on any of the loaded videos, or the live-streamed video.


Note | If you are a site-member but have not purchased a subscription (referred to as Jourdan Pilates Membership), then you will only see a 20-second segment of the video.


Step 4 | Purchase the Jourdan Pilates Membership via the checkout window.


Note | If you have purchased a subscription and you are only seeing the 20-second segment, then please follow one of the following steps:


1. Clear your browser's cache and cookies. For instructions on how to clear the cache on your mobile device, please choose from the list below: 


a. iPhone, iPad, or iPod touch

b. Android


2. Open an Incognito Browser window. Opening an "incognito" browser window (Chrome) or a "private browsing" window (Safari) and go to www.jourdanpilates.com. This browser window will not be affected by the cache and cookies from your normal browser windows. Go to Step 5.


Step 5 | On logging into the Jourdan Pilates website, navigate to the "Live and On-Demand Videos" page. You should now find that the "Subscribe" button in the top right-hand corner of the viewing window has disappeared.


Step 6 | Click on any of the loaded videos, or the live-streamed videos, which should now be the full-length videos.


Video Demo | Please view the video below, which demonstrates the steps above:




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